How can we help?

FAQs

How do I track a package ?

You can track your parcel though our tracking page

What should I do if my order hasn't been delivered yet?

Hang on tight we can assure you the parcel is on its way, you can track your parcel at our tracking page.

Why my tracking number is still not showing?

We assign the tracking number at the first step of the order's processing. We need up to 3-4 business days to complete your order.

Which countries do you ship to?

We can ship to most countries around the world including USA, UK, Australia, New Zealand & Europe Union

How do returns or refunds work?

Returns are processed through our return centre located here, please ensure you have read our refund policy before submitting a refund.

How do I change my personal details?

Account details can be changed through your account login page, you must first login to your account.

What payment methods do you accept?

We happily accept Mastercard, Visa, American Express, PayPal, Klarna, After Pay or Zip Pay

Where can I learn more about Klarna?

Please see Klarna's FAQ Page for more information.

Get in touch

Have questions about your order, or a general enquiry?